カスタマーサクセス

SRE Holdings Corporation

⁨¥⁩⁨3,800,000⁩ - ⁨6,000,000⁩
Tokyo
101 to 1,000
Company Homepage

Job Summary

不動産仲介会社向けクラウドサービス（AI査定／CMS等）をご利用いただく顧客に対し、単なる問い合わせ対応にとどまらず、顧客の事業成長を実現するカスタマーサクセス業務を担っていただきます。顧客の利用状況・課題を把握しながら、最適な活用提案や新機能・関連サービスの提案（アップセル／クロスセル）を行い、LTV最大化と継続利用の促進をミッションとしたポジションです。 ■具体的な業務内容クラウドサービスに関する問い合わせ対応（メール・電話等）顧客の利用状況の分析、課題抽出、及び資料作成オンボーディング支援（導入〜定着までの支援）活用促進に向けた提案（運用改善・業務効率化）新機能や関連サービスの提案（アップセル／クロスセル）顧客向けウェビナー、イベント、インタビュー等の企画実行利用データ・顧客の声のプロダクトチームへのフィードバック及び機能改善の要件定義 FAQ・ナレッジの整備および業務改善 ■本ポジションの魅力サポート業務に留まらず、顧客のビジネス成長に直接関与できるクラウド×不動産×AIという成長領域で専門性を高められる自身の提案が売上（アップセル・クロスセル）に直結する経験事業・プロダクト改善にも関われる裁量の大きさ

Company Info

SRE Holdings Corporation is a Japan-based company primarily engaged in the AI x Real solution business, utilizing artificial intelligence (AI) and IT technology to provide real estate distribution services and solutions across various industries, including real estate and finance. The company operates in three main business segments: real estate, IT platform, and AI solution. The real estate business focuses on acquiring and operating profitable real estate, developing smart homes integrating IoT and AI technology, and offering real estate distribution and consulting services. The IT platform business provides real estate trading platforms like "Ouchi Direct" and IT platforms for diverse industries. The AI solution business offers consulting services for sectors such as FinTech and Real Estate Tech (RET), aiming to maximize customer value through the integration of technology and real business, and contributing to digital transformation (DX) and business expansion.

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