Senior Customer Success Manager
Appier Japan株式会社
- AI
- SaaS
- Digital Marketing
- technology know-how
- digital marketing capacity
- SaaS technical concepts
- implementation guidelines
-
101 to 1,000
Company Info
Appier is a SaaS company that supports decision-making of businesses by applying artificial intelligence (AI) in 2012, and democratizes AI, and uses AI to change the profit by using it as a tool to understand software. Appier currently has 17 offices in APAC, Europe, and the United States, and is expanding to the Tokyo Stock Exchange.Job Summary
As a Senior Customer Success Manager at Appier, you will be responsible for managing the customer success management function of the company's main clients. The main responsibility is to provide solutions to clients from both business and technical perspectives, and to implement them for client success. Customer development, technical knowledge, and digital marketing capacity are essential, and the ability to adjust and improve customer requirements and expectations is required.Duties
As a Senior Customer Success Manager at Appier, you will be responsible for managing the customer success management function of the company's main clients. The main task is to provide solutions from both business and technical perspectives and to implement them for client success. Maintaining a high level of customer satisfaction, increasing customer retention, updating contracts, and achieving the expansion of ACV based on the goals of the fourth quarter are essential for the successful adoption of new clients. We will promote the rapid and effective response to customer issues and the resolution of internal product and technical support issues.Login to see all information about offers.
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