Cloud Support Leader
パーソルプロセス＆テクノロジー株式会社
- AWS
- AI
- Azure
- DX
- chatGPT
- KPI
- Office365
- GWS
- BPO
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¥5,000,000 - 7,000,000
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Tokyo
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1,001 to 10,000
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Company Info
Job Summary
In the position of support operation, it includes grasping the summary of support application, setting up and managing the log management/response method, setting the answer rate, and including a wide range of tasks for support/application design. In addition, for customer service work, regular reporting/claims and KPI, product quality management based on KPI, and support system-wide business are also included.Duties
The content of the design and improvement of the support operation system for cloud-based products mainly consists of three phases. In the design phase, it includes grasping the summary of support application, setting up and managing the log management/response method, setting the answer rate, and including a wide range of tasks for support/application design. In the operation phase, it includes product quality management based on KPI, setting the escalation of the response, work improvement, continuous updating of manuals/materials, and training for new employees. In the customer service work, it includes regular reporting/claims, product quality management based on KPI, PL management, setting and evaluating goals, and regular 1on1 meetings.Login to see all information about offers.
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